DesignLogBD Digital Product Return & Refund Policy
At DesignLogBD, we are committed to providing high-quality digital products and ensuring customer satisfaction. Please read our return and refund policy for digital products below:
Returns:
1. Eligibility:
– Due to the nature of digital products, all sales are final. We do not accept returns or exchanges for digital downloads unless the product is defective or not as described.
– If you believe that you have received a defective or incorrect digital product, please contact our customer service team within 7 days of purchase for assistance.
2. Contacting Customer Service:
– To address any issues with your digital product, please reach out to our customer service team via email at info@designlogbd.com. Please provide your order details and a description of the problem you encountered.
3. Verification of Defects:
– Our team will review your case and may request additional information or evidence to verify any defects or discrepancies with the digital product.
– If it is determined that the product is indeed defective or not as described, we may offer a replacement product or issue a refund at our discretion.
4. Refund Processing:
– If a refund is approved, it will be processed within 7 business days and automatically applied to the original method of payment used for the purchase.
Refunds:
1. Eligibility:
– Refunds for digital products are only provided in cases where the product is defective, not as described, or if there was an error in the delivery process.
– Refund requests must be submitted within 7 days of purchase to be considered.
2. Refund Amount:
– The refund amount will be equivalent to the purchase price of the digital product.
– Any applicable taxes or fees associated with the purchase will also be refunded.
3. Cancellation of Orders:
– Once a digital product has been purchased and downloaded, orders cannot be canceled or refunded unless the product is defective or not as described.
Contact Us:
If you have any questions or concerns regarding our return and refund policy for digital products, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with DesignLogBD’s digital offerings.
Email: info@designlogbd.com
Thank you for choosing DesignLogBD. We appreciate your business and strive to provide you with the best digital products and services possible.